![]() These big stores have no cost (other than administrative) for returned products (Ryobi will bear that and in this case it sounds like they deserve it) and can afford to "make things right" due to their purchasing power. Get them to agree in principle before you even look at the price. At this point I would know exactly which one I want (top of the line model) and have the info all ready for them. Tell them you will be satisfied if they let you swap out the purchase for another brand of table, router and bit package at no additional cost. Understand this person will be busy and will be looking for a way to end the conversation and send you on your way with as little pain as possible. Let them know you need them to make it up to you to restore your faith. Tell them this has been an enormous hassle for you and has shaken your confidence in dealing with them. Tell the manager that you always shop there because of their staff's product knowledge and the reliable advice they provide. Get them to take it all back and give you a something that will work.īut if you bought it from a bigger Home Depot type store I would take it further. Also, let them know that you relied on the advice of their sales person and that you are dissappointed that no one gave you a heads up on the problem. Explain to them what you said to us and give them some kind of an idea what the inconvenience to you was. ![]() Ask for a customer service manager (or some kind of Manager). If you bought it from a local mom 'n pop store, take all the stuff you bought back to the store. If you hang on to this package you will experience buyers remorse every time you look at it. I'll tell you what approach I would use but I've been accused before of being overly aggressive with vendors so bear that in mind when you read my advice. plunge base)? Should I just take the whole thing back and purchase another brand? Would it help to get a different router base (i.e. I'm not sure if I'll find any bits with longer shanks. That being said, I'm looking for any other solutions. ![]() I think it's very disappointing that products from the same company don't even work well together. I deliberately purchased all products (including bits) from the same vendor to avoid compatability problems such as this. They also indicated that Ryobi does not make bits with longer shanks and recommended I purchased some from Sears. They indicated I should purchase bits with longer shanks. I called Ryobi and asked them for a solution. It seems the problem is the adaptor base plate supplied with the table is way too thick. This is true even with the router depth set at max. After assembling the table and mounting the router, I noticed that the router is mounted so far beneath the table that some bits don't even come flush with the surface. I just purchased a Ryobi RT501W model router table along with a Ryobi R162K router and all necessary bits (1/4" collet). ![]()
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